1. Return Eligibility
You may request a return within 7 days of receiving your order if the product is eligible for return.
To be eligible, the product should generally be:
- Unused and in its original condition.
- Free from damage caused by the customer.
- Returned with the original packaging, tags and accessories where applicable.
- Accompanied by the order details or proof of purchase.
2. Damaged or Wrong Product
If you receive a damaged, defective or incorrect product, please contact us as soon as possible.
We may request photographs or videos of the product and packaging to verify the issue.
3. How to Request a Return
Follow these steps to request a return:
- Contact our customer support team with your order number.
- Tell us the reason for the return.
- Provide photos or other information if requested by our team.
- Wait for return approval and instructions.
- Pack the product securely and send it according to the instructions provided.
4. Non-Returnable Products
Some products may not be eligible for return due to their nature or hygiene requirements.
Non-returnable products may include:
- Products that have been used or damaged after delivery.
- Products without their original packaging or accessories.
- Personalized or customized products.
- Products specifically marked as non-returnable on the product page.
5. Refund Policy
Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed using the applicable payment method or another suitable method agreed with the customer.
The time required for the refund to appear in your account may vary depending on your bank, payment provider or financial institution.
6. Return Shipping
Return shipping charges may depend on the reason for the return.
If the product was delivered damaged, defective or incorrectly, we may arrange or reimburse return shipping where applicable.
For returns due to customer preference, return shipping charges may be the responsibility of the customer.
7. Exchange
Exchanges may be available for eligible products depending on stock availability.
If the requested replacement product is not available, we may offer a refund or another suitable solution.
8. Cancellation
You may request cancellation of an order before it has been shipped.
Once an order has been shipped, cancellation may no longer be possible and you may need to follow the return process after delivery.
9. Contact Us
If you have questions about returns, refunds or exchanges, please contact our support team.
10. Policy Updates
We may update this Return & Refund Policy from time to time. Any changes will be published on this page.
Please check this page periodically for the latest information.